What happens if the field technician indicates there is no leak?
As our meter technicians are not licensed plumbers, you should have your plumbing examined by a professional, licensed plumber. Our meter technicians basically perform a visual inspection of your meter to ensure it was read correctly and the meter appears to be working properly. They will indicate if they think there could be a leak, but it is always best to obtain the opinion of a licensed, professional plumber.

We can arrange to have your meter tested for accuracy but keep in mind that you are responsible for the amount due as billed. This process can take 30-90 days depending on the maintenance department workload. There will be a service charge ($15 for a general test, $30 for certified meter calibration) assessed to your utility account if the meter test indicates the meter is reading accurately.

Show All Answers

1. What if I think my usage is too high?
2. How is my meter read?
3. Do I need to be present when you connect my meter?
4. What happens if the field technician indicates there is no leak?
5. How do I open / close / transfer my utility service?
6. What is the deposit and connection fee?
7. When will the deposit be refunded?
8. Can I pay the deposit out over a period of time? Are there any exceptions to the deposit requirement?
9. How do you calculate the water and sewer charge on my bill?
10. Who do I contact to report water or sewer service issues or emergencies?
11. What is the garbage and recycling pickup schedule?
12. What is the supplementary fee?
13. When are utility payments due?
14. How do I make a utility payment?
15. Is there a discounted rate available?