When are utility payments due?
If your account number begins with 001-014, 026, 030, 031, 032, 033, and 035 you are billed around the 20th of the month, following the close of your billing period, and the bill will be due around the 10th of the following month.

If your account number begins with 015-025, 027-029, 034, and 040, you are billed around the 30th of the month, following the close of your billing period, and the bill will be due around the 20th of the following month.

Past due balances are subject to a 10% late penalty. Bills not paid by 5 p.m. the business day before the disconnect date, indicated on the bill, are subject to service interruption and additional charges.

Note: Billing and due dates may fluctuate occasionally. Please pay close attention to the dates on your bill.

Show All Answers

1. What if I think my usage is too high?
2. How is my meter read?
3. Do I need to be present when you connect my meter?
4. What happens if the field technician indicates there is no leak?
5. How do I open / close / transfer my utility service?
6. What is the deposit and connection fee?
7. When will the deposit be refunded?
8. Can I pay the deposit out over a period of time? Are there any exceptions to the deposit requirement?
9. How do you calculate the water and sewer charge on my bill?
10. Who do I contact to report water or sewer service issues or emergencies?
11. What is the garbage and recycling pickup schedule?
12. What is the supplementary fee?
13. When are utility payments due?
14. How do I make a utility payment?
15. Is there a discounted rate available?