When will the deposit be refunded?
The deposit will be maintained in a liability account and will be returned to you when you close your service. The deposit will be applied towards the balance on the account, including the final bill for service. Any remaining amount of your deposit will be returned to you after your account has been completely closed. Checks will be generated at the end of each month. It is important to contact the Utility Billing Office at 903-654-4825 before you move. We will need a forwarding address to send the remaining deposit or a final bill.

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1. What if I think my usage is too high?
2. How is my meter read?
3. Do I need to be present when you connect my meter?
4. What happens if the field technician indicates there is no leak?
5. How do I open / close / transfer my utility service?
6. What is the deposit and connection fee?
7. When will the deposit be refunded?
8. Can I pay the deposit out over a period of time? Are there any exceptions to the deposit requirement?
9. How do you calculate the water and sewer charge on my bill?
10. Who do I contact to report water or sewer service issues or emergencies?
11. What is the garbage and recycling pickup schedule?
12. What is the supplementary fee?
13. When are utility payments due?
14. How do I make a utility payment?
15. Is there a discounted rate available?