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What if I think my usage is too high?
The most likely cause of a high bill is a water leak. The first course of action you should take is to examine your plumbing and fixtures to ensure the abnormal consumption is not caused by a water leak. Leaking faucets, toilets, shower heads, or other water using devices may waste water and your money. A running toilet can waste as much as 5,000 gallons a day and a dripping faucet can waste as much as 96 gallons a day!

Next, you can contact the Utility Billing Office at 903-654-4825 during normal business hours. We can have one of our field technicians come out and re-check your meter. The city will provide one free meter re-check each calendar year; additional meter re-checks are $10. Keep in mind that you are responsible to pay the amount due as billed. A credit will be posted to the account in the event there is a meter problem.

Utility Billing

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1. What if I think my usage is too high?
2. How is my meter read?
3. Do I need to be present when you connect my meter?
4. What happens if the field technician indicates there is no leak?
5. How do I open / close / transfer my utility service?
6. What is the deposit and connection fee?
7. When will the deposit be refunded?
8. Can I pay the deposit out over a period of time? Are there any exceptions to the deposit requirement?
9. How do you calculate the water and sewer charge on my bill?
10. Who do I contact to report water or sewer service issues or emergencies?
11. What is the garbage and recycling pickup schedule?
12. What is the supplementary fee?
13. When are utility payments due?
14. How do I make a utility payment?
15. Is there a discounted rate available?