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Do I need to be present when you connect my meter?
It is always best to be at home when our technician arrives to connect your meter. However, if you cannot be home, please ensure that all water related devices (i.e. faucets, appliances, washer connections, etc.) are completely turned to the off position. A service technician will not leave a meter on if water continues to flow into the property and no one is available at the property. The city is not responsible for property damage resulting from open faucets or water system leaks. A door tag will be hung from your door advising why service could not be established in the event the meter cannot be left on.

Utility Billing

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1. What if I think my usage is too high?
2. How is my meter read?
3. Do I need to be present when you connect my meter?
4. What happens if the field technician indicates there is no leak?
5. How do I open / close / transfer my utility service?
6. What is the deposit and connection fee?
7. When will the deposit be refunded?
8. Can I pay the deposit out over a period of time? Are there any exceptions to the deposit requirement?
9. How do you calculate the water and sewer charge on my bill?
10. Who do I contact to report water or sewer service issues or emergencies?
11. What is the garbage and recycling pickup schedule?
12. What is the supplementary fee?
13. When are utility payments due?
14. How do I make a utility payment?
15. Is there a discounted rate available?